Returns Policy

Made to order items:

Items labelled as “made to order” are non returnable and non refundable. Made to order items will not be accepted as a return for a credit or exchange unless they are faulty or damaged upon arrival. All made to order goods are checked and packaged prior to dispatch to confirm they are fit for purpose and presented in an acceptable condition before leaving the manufacturers.

Missing items:

On delivery: Should an item be missed or appear not delivered then you must notify us within 24hrs of initial receipt of delivery.

On assembly: Should a part appear missing form an item please report the item that is missing the part along with a description of part you believe to be missing.
On both the above instances goods will be despatched asap.

Faulty goods:

Damages: must be reported within 24hrs of receipt of goods.

Under Guarantee: First instance report the fault to us with a full description of alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy. If the fault is deemed a manufactures fault and the item is under guarantee then we will replace the faulty item FOC.

Not under Warranty: First instance report the fault to us with a full description of the alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy. There will be a charge for this service based upon the value of your goods ordered.

Unwanted goods / wrongly ordered:

Goods will be collected and a charge for carriage applied based upon the 15% of the RRP value of your goods. Goods must be returned in the packaging they arrived in. Goods assembled on site by third party will not be returnable.